Mileage Reimbursement
Transportation mileage reimbursement can be approved for eligible drivers to appointments. Submissions will be reviewed for approval. Submissions can be made via a Trip Log form, or by using the MTM Health mobile app. By downloading the MTM Health app, you can submit a request for mileage reimbursement. You can also track reimbursement status. Check the FAQs below to learn more about getting reimbursed for a ride.
What Services Are Not Covered?
The plan does not cover rides:
- For non-medical needs (examples: to go shopping or to visit a friend)
- To see a provider who is outside our provider network (without special authorization from BCCHP)
- To see a provider who is more than 65 miles away (without special authorization from BCCHP)
Non-Emergency Ambulance Services
BCCHP members should request non-emergency ambulance services through First Transit. First Transit is a prior approval vendor. They have partnered with the Department of Healthcare and Family Services (HFS) to offer this service.
First Transit will ask questions to see if you qualify for this service. If you are eligible, you will then be given a list of ambulance providers for use. Once you have set up your ride, you will need to finalize your trip with First Transit. First Transit will ask questions to see if you qualify for this service. If you are eligible, you will then be given a list of ambulance providers for use. Once you have set up your ride, you will need to finalize your trip with First Transit.
To ask for non-emergency ambulance services, call First Transit at: 1-877-725-0569. They are available Monday through Friday, 8 a.m. to 5 p.m. CT.
Please note, all other forms of transportation should be scheduled through MTM Health.
Other Transportation
If you live within two blocks of a mass transit bus stop, you can get free bus passes for your doctor's appointments. Bus passes can be provided to get you to and from your doctor’s appointment. Call MTM Health at 1-877-831-3148 (TTY/TDD: 711) at least two weeks before your appointment. Bus passes will be mailed to your home.
To learn more about transportation services, check your Member Handbook.
